Refund policy

Returns/Exchanges
We hope you love your Razor-Tune tool, but if something isn't right, let us know. We want you to be completely satisfied with your purchase. If you are having trouble using the Razor-Tune tool, we are happy to help. Please call customer service for advice and helpful tips.

We try very hard to make sure that everything arrives safely, but sometimes accidents happen in shipping. Please report items damaged or missing in shipping within 14 days to Customer Service. We will arrange a free exchange for you.

Customer Service (518) 960-6233 or info@razor-tune.com

Some things to know about returning your online purchase:
We are pretty sure that you are going to love our tool, but if you change your mind about your purchase, you may return it in its original packaging within 30 days of purchase for a full refund in the original form of payment . If the product shows signs of excessive use, we reserve the right to charge a modest restocking fee (no greater than 10%).

Please note that shipping charges are not refundable.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Shipping
To return your product, you should mail your product to:
Razor Tune LLC
31 Oregon Trail
Waterford, New York 12188
USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.